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PRIVACY POLICY

A legal disclaimer

PRIVACY POLICY

Effective Date: January 1, 2026

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Arlene’s Soul Food & BBQ (“we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information of our customers and website visitors (“you” or “User”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, utilize our online ordering services, or interact with us at our physical location at 231 W 2nd St, Freeport, TX 77541.

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1. INFORMATION COLLECTION

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”).

  • Information Provided Voluntarily: This includes, but is not limited to, your name, billing address, shipping address, email address, telephone number, and payment information (processed via secure third-party payment processors) provided when you place an order, subscribe to a newsletter, or contact us via email.

  • Automated Data Collection: As you navigate the Site, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device.

  • Third-Party Data: We may receive information from third-party delivery platforms (e.g., DoorDash, UberEats) necessary to fulfill your orders.

 

2. USE OF YOUR INFORMATION

We utilize the information collected for the following business purposes:

  • Order Fulfillment: To process and manage transactions, arrange for pickup or delivery, and provide order confirmations and invoices.

  • Customer Communication: To respond to inquiries, provide customer support, and send administrative information or marketing communications (where permitted).

  • Site Optimization: To analyze how users interact with the Site, monitor for potential fraud or security risks, and improve our digital offerings.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

 

3. DISCLOSURE OF INFORMATION

We do not sell, rent, or trade your Personal Information to third parties. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services for us, such as payment processing, data analysis, email delivery, and hosting services.

  • Delivery Partners: With couriers and delivery platforms to the extent necessary to deliver your purchase.

  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

 

4. DATA SECURITY

We implement commercially reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk.

 

5. COOKIES AND TRACKING TECHNOLOGIES

Our Site may use "Cookies" and similar tracking technologies to enhance user experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

 

6. THIRD-PARTY WEBSITES

The Site may contain links to third-party websites (including social media and ordering platforms). This Privacy Policy applies only to our Site. We are not responsible for the privacy practices or the content of third-party websites and encourage you to read their privacy statements.

 

7. CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal identifiable information from children under 13. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

 

8. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, or delete the data we hold. To exercise these rights, please contact us at the email provided below.

 

9. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of the Site after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

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10. CONTACT INFORMATION

If you have questions or comments about this Privacy Policy, please contact us at:

Arlene’s Soul Food & BBQ
231 W 2nd St, Freeport, TX 77541
contact@arlenessoulfoodbbq.com

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